Upon entering a building we all know that nothing beats being warmly greeted and made to feel welcome. That someone is going to do their best to help you in that moment and has an interest in making sure you are taken care of, someone who is there to answer any questions. It makes residents and guests feel valued within their first few moments of experiencing the building and creates a wonderful first impression.
There are a variety of benefits to incorporating a front desk concierge in your property, which are listed below.
1. Having 24/7 Support
We all know things can happen unexpectedly regardless of the time of day but knowing you have access to help and support whenever you need it is a very big selling point and can give much peace of mind knowing that someone will always be there to assist them, including if you get locked out, something breaks, you lose your keys or other emergencies.
Depending on your specific needs they can also help with information in the area, in terms of shops, restaurants, and bars but also business service needs and or just in general helpful or interesting information about the surrounding area.
Having front desk staff can also mean support in other ways such as there being someone to just answer guests’ questions or sometimes people need to see a friendly face, a smile, and to be asked how they are.
2. Property Management
It is extremely helpful and effective to have a point of contact to relay information in both directions; this could be in regards to concerns or suggestions that either residents or guests are having. Having a front desk concierge helps to bring awareness to any issues and to keep on top of problems that may occur. Which can include a variety of situations like repairs and cleaning, and the maintenance of an overall aesthetic but also checks that need to be made regularly with lifts and fire safety and could also include tasks like something as simple as light bulbs needing to be changed.
3. Security
In general, it is good to have an idea of what is occurring on any given day, who is coming and going in the building, and for someone to be keeping an eye out for anything that seems unusual or suspicious. Adding a front desk creates the first port of entry for anyone who shouldn’t be there and means there are people there to restrict or even raise the alarm about anyone who could cause a dangerous situation. There will be someone to note and monitor if a situation should arise and will be able to handle it as quickly as possible. Front desk staff also bring the possibility to put in place regular checks and procedures that can be carried out to maintain a level of security and general safety on the premise and having front desk concierge can overall just help residents feel safer.
4. Business Tasks
Sometimes it can be the smallest of tasks that can feel like the hardest or the most time-consuming but can very much still be essential. When things might become a little too overwhelming for a guest, having someone to be able to help and that can handle smaller business tasks and errands can really save time and energy in the long run. This could be as something like helping out with conferences or smaller tasks like printing or mailing out business documents, making copies, arranging flyers, or any other business-related type jobs.
Having someone to assist guests with these needs can make a world of difference in the end, as tasks such as these can sometimes interfere with the overall flow of the day or productivity or can also get forgotten about altogether.
5. Deliveries
Getting packages delivered should be one of the more fun tasks and relatively easy too but can sometimes be the most stressful. As we all know the difficulty that can arise with trying to arrange for delivery times, trying to figure out whether there will be someone there to accept the delivery, and work it all around a work schedule. It can be harder than it really should be.
With the ability of knowing that there is front desk staff that it can be left and signed for takes all the hassle away, knowing that someone will always be there to receive the package and to also alert you when it has arrived.
Whatever your specific needs might be, in the end having front desk concierge service really makes a dramatic difference; adding a level of professionalism, security, and peace of mind to the guests and users. Creating a good impression, having front desk staff to assist guests with their needs and there being someone there to just interact with guests are really the simple things that can create the biggest impact.
