Attributes of a front desk concierge

Regardless of the type of business, providing excellent customer service is a crucial and significant component. Choosing the right individuals for the job has a great impact on long term success and customer satisfaction. Although working as a front desk concierge may initially seem easy and simple, it demands a committed, well-rounded individual with a strong work ethic who values and places importance on customer happiness and safety. It is crucial to choose the correct employees because there are several concierge services and tasks to be performed. We’ve compiled a list of the top qualities that someone should have if they want to work as a concierge for you in case you’re curious or unclear about what to look for.

1. People-oriented/ Hospitality-minded

Being welcomed by someone with a warm smile and a positive attitude automatically brightens up anyone’s day. The ability to always perceive someone’s needs and the willingness to empathize during tough times are also essential in creating memorable experiences with residents and guests. At the end of the day, we all want to be heard and cared for. A front desk associate who invests the time, effort, and energy to be at your residents’ service makes all the difference.

2. Observant

Providing clients with what they need or want even before they know it is a vital component of the hospitality industry. This is only possible if the person delivering the service is aware and ready of his surroundings. Thus, a front desk agent who is observant pays close attention to his environment, including the residents and their needs. By being attentive, he will be able to identify demands before they are spoken and anticipate events before they happen.

3. Time-efficient

One may question how things can shift so drastically over the span of hours or days when some days are tranquil and others can be excruciatingly hectic. This is especially true in guest service and hospitality. The ability of the front desk staff to multitask and set priorities will significantly impact the seamless desk operations, including resolving concerns even before they become a problem. One of the core aspects of concierge service is providing anticipatory service to clients. Hence, managing time efficiently will allow the staff to focus more on assisting clients, and thus translates to positive and excellent guest service.

4. Self-aware

High self-awareness allows a person to interpret their thoughts, feelings, and behaviors with objectivity. They communicate more effectively with coworkers, managers, and guests at work. They are confident in expressing their needs since they are aware of them. They also know when to rest and how to take care of themselves. All of these will have a beneficial impact on the workplace, which will then affect the level of service offered to residents and guests.

Some people will naturally possess some or all of the qualities, while others can be taught if they are open to it. We can gauge a person’s potential when we first meet them, but it is wise to exercise patience with those who simply need time to develop before demonstrating their full potential.