Security Company

Concierge Security

Concierge and personnel services are an integral part of our residential, commercial as well as corporate buildings, as security matters to us the most. While some might have the ability to hire both the security guards as well as concierge security services, others prefer going for either of the two in an attempt to cut down on the expenses. Running low on budget and opting for single-fold security services would also mean that there was a compromise on the security of your home or office.
This, therefore, made people feel the need to have a concierge security guard who would be able to serve you the purposes of both, thus creating a more secure home or office environment.
concierge Services in Houston
Concierge Service

Role of Our Security Concierge

Our security concierge team undergoes intricate levels of training sessions that help them excel in property management, security management, register maintenance, guest management, and many more tasks. So here are the significant roles that are performed by our building concierge and security guard. 

  • Quality service. With this relatively new addition to the security industry in recent years, concierge security services have won hearts. It is known for delivering quality service as the demands for them are rising. They are given professional training to perfect them to help them render the best-in-class quality and perfection.
  • Handling emergency situations. Taking care during emergency times in the right way is the most crucial of all. Above any other security services, this is probably the most difficult one as it requires a concierge to be more careful and cautious about their surroundings. Right from managing phone calls, register books, personal details of visitors, or guests, our security concierges are capable of adapting to all sorts of environments and workflow.
  • Managing customer queries efficiently. Not many security concierge officers would have the required expertise in handling the various types of queries and complaints received from the clients. Our professional security concierges have both the skill and experience in managing the several requisites of clients.
  • Organizing tasks. This is one of the key factors that help determine what an ideal concierge security guard would be like. Right from security management to making things well-organized is a vital role of a concierge security officer. Be it for residential purposes or commercial or corporate ones, a building concierge and security assistance are literally responsible for tackling all the happenings that are going on within the home, office, or commercial area.
  • The ability to multitask determines the quality of a concierge security service to carry out the ‘Nth’ number of errands and activities at one go. From greeting your visitors to provide them with professional guidance, from attending a series of phone calls to arranging meetings and recording the check-ins and check-outs, it is not easy to be a security concierge. There are so many facets that need to be kept in mind to assure your clients of being in a secured living or working environment.
  • Being a local guide. Being a local security concierge, you must know about every detail and happenings in and around your locality. Staying updated will help you to guide your visitors well and flawlessly. After all, they have come to avail of your services. We try to deliver our clients with a complete package so that they don’t have to look for anywhere else. We encourage them to learn about their surroundings properly, including the roadways, the modes of transportation available, the shortcut lanes, the location of the local market, or other retail stores. In short, let them explore the locality and know it better.
  • Maintaining honesty and integrity. The primary duty of concierge security companies is, to be honest, and trustworthy. He is the keeper of a good number of secrets as far as security management, and integrity management of the building is concerned. The identity of an ideal concierge lies in his honesty, reliability, integrity, bravery, boldness, and hard work.

Otherwise, why should a client ever trust a security service to take care of their abode and other property? A concierge security officer helps to safeguard your family members, colleagues, employees, and other individuals or workers. He is also responsible for taking care of your home or office while you are away.

Skills our Security Concierges Possess

We at Stratton Amenities focus on quality and client satisfaction, which have been driving us towards excellence. Our concierge security guards and attendants have certain qualifying specialties that helped us to be unique and different. 

  • Adaptability to any environment. The first and foremost mark of an ideal security concierge is to possess the capability of adapting to any tough situations or complex incidents. It is not possible to foresee what might come in the very next minute. Our security concierges are always prepared to accept the unexpected.
  • Ready to take risks.  In fact, this is one of the riskiest jobs that involve serious dangers and threats, even to life. We define a security concierge service as the ability to overcome such hardships and boldly face the risks to perform only one role – that is to protect you, your family, your residential or commercial building, and your property. Our clients matter the most.
  • Flexibility. Be it time flexibility or work, both are equally essential for carrying out a seamless security service, and our team offers services in both. If a concierge doesn’t have the capability to mold to the specific requirements of each individual client, serving them becomes meaningless.
  • Custom needs. We believe that having expertise in almost all the security operations would help us to serve a variety of visitors with diverse areas of interest. This enabled us to cater to the unique needs of our clients, and we train our clients to ensure that every aspect and user requirement is looked after, no matter how small it might seem.
  • Problem-solving ability. Problems are part and parcel of our lives, and we cannot get rid of them. But the mastery lies in the ability of a concierge to overcome these scenarios in a fruitful way to ensure the safety and security of our visitors and guests. Our security team would get to the root of the problem and help provide you with the best remedy.
  • No excuses. Making up excuses is much easier than going through the problems, analyzing them on a deeper level, thinking about it thoroughly, and finally coming up with a logical solution. We believe that in the world of the security industry, it’s better to strictly abide by the later than to make up false self-explaining statements upon a failure to accomplish a task. Such strong attitudes raise them to the heights of ideal security concierges.
  • Creativity and presence of mind. Finally, we have an important quality here that we believe every security concierge must possess. Our team is known for its excellent decision-making power. They are creative, and they deal with situations differently. They not only act on their impulses, and their creative viewpoints help them to look at problems from a whole new perspective. Their strong presence of mind as well enables them to find unique and innovative ways to perform certain tasks and solve specific issues.
  • Attention to detail and excellent observing powers. Of course, this is the crucial one! In the modern world of high competition and rush on every field, you must always look for a concierge security service that has excellent observing qualities and the power of being attentive to the minutest detail. An ideal one should be able to recognize and recall the names of the recurring visitors and welcome them with personalized greetings. This not only invited a warm, welcoming atmosphere but also helps to enhance the client-service provider relationship.
  • Broader mindset. It is equally essential for concierge security companies to have the X-factor of thinking and viewing everything from a different angle. It is possible only if an individual has an open mind to rise above the mundane. With such unexpected scenarios to experience, it is essential to observe and analyze everything from a much broader viewpoint to have a clearer picture of the whole problem. Our concierges possess such skills that label them as ‘the best.’
  • Manners and courtesy. Last, but definitely not the least, it is the most significant quality a security concierge must hold. Good manners and polite behavior creates an inviting and welcoming atmosphere that gets half of the job done. Your visitors would appreciate such greetings. We believe that this would definitely lead to an exceptional, warm, and welcoming receiving of your guests.

Contact Us We can Help with Your Concierge Security needs

No matter how safe a neighborhood or a building is we Know of someone that was put in an unsafe and weird situation and felt threatened.  An ideal concierge security service provider would deal with such situation in a diplomatic manner to ensure the safety of our patrons above anything else. With the sole purpose of serving our clients in every possible way, our concierge team of professionals is trained to provide world-class security solutions to help you manage your residential or business functionalities efficiently.

Ready to get started? Contact us!

Partner with Stratton Amenities to lift the burden of personal responsibilities in your day-to-day life.