Stratton Amenities is on a mission to create A Culture of Service through hospitality and anticipatory service! Our “Be Our Guest!” mindset showcases our commitment to serving our clients, associates, and guests with excellence and creating memorable experiences that form lasting impressions in our communities.
Be our “G.U.E.S.T” Mindset / How we do it
“The first impression is a lasting impression.” The primary objective of our concierge associates is to ensure residents have a pleasant experience that they cannot get anywhere else. Therefore, every detail needs to be considered when cultivating the perfect first impression.
Greet
We create a lasting impression by genuinely greeting everyone. We apply the 15-10-5 rule, smile, maintain proper eye contact, and personalize the experience.
Uniform & Personal Appearance
Our attire, personal image, and work spaces positively reflect our level of service. They play a huge role in upholding the responsibility of creating a hospitable and friendly environment for our clients and guests.
Eye Contact & Body Language
Body language, posture, facial expressions, eye contact, and hand gestures help us interpret the mood and emotions of others. They improve our understanding of their emotions too.
Service
We go the extra mile and anticipate the needs of our residents, guests, vendors, staff, and clients! We are in tune with the needs of our community and provide them service before they ask for it – before they know they need it!
Thank You; A Fond Farewell
We express gratitude and create a fond farewell by saying “My Pleasure!” It helps us feel more connected to the service we provide. It shows respect and appreciation as well as gives a sense of priority to our interactions.
What we are made of/ What do we need to have to do it
Professionalism
- Has a well-groomed & conservative business appearance
- Is articulate and confident
Hospitability
- Shows the ability to smile, be generous, friendly, and positive
- Has a welcoming personality, and the ability to multitask and manage stress
Accountability
- Takes responsibility for their actions, behaviors, decisions, and performance
- Has an ‘own-it’ mentality and is willing to take ownership of their mistakes.
Integrity
- Shows the ability, to be honest, and fair
- A good role model by doing the right thing no matter how difficult the circumstances is
Collaboration
- Communicates clearly, listens actively to others, takes responsibility for actions, and respects diversity
Boldness & Grit
- Able to overcome challenges, solution-oriented, and their actions speak louder than words
Excellence
- We consistently push ourselves to be our best and serve excellence in our communities.
Here at Stratton Amenities, we believe that creating exceptional and memorable experiences is the foundation of success. With our ‘Be Our Guest’ mentality, we aim to create a culture of service within the communities we serve. We recognize that others come first and develop our standards with you and your residents in mind.
Through our service commitment, we assure you that your residents and guests will enjoy a vacation-like experience right at their doorstep. Let us take care of your residents and guests so you can focus on other things too. Save your time and resources, and watch us elevate the memorable experiences of your guests, exceed your expectations, and continuously serve excellence.
5 Benefits of hiring a front desk concierge for your property
We can all agree that nothing surpasses being greeted with a smile and made to feel welcome when entering a building. It is great to have someone who is always ready to serve and assist you with anything, anytime. The first few seconds after residents and guests enter a building is crucial in creating a positive first impression, and this is where the front desk concierge comes in. This is only one of the many benefits of having a concierge team that focuses on providing a pleasant experience to residents and guests that they cannot get anywhere else. Read on and discover other advantages of having a front desk concierge on your property.
1. 24/7 Support
We are all aware that unexpected events can occur at any time, but nothing can compare to the peace of mind that your residents and guests experience from having access to instant support and assistance. It is true when they are locked out, misplace their keys, or something malfunctions. With a front desk concierge always at their service, they will be at ease knowing that someone is with them in whatever it is that they are having trouble with. On top of that, they also provide a vacation an experience directly at your residents’ doorsteps. They do not need to go on vacation to see a friendly face who will greet them with a smile or ask them how they are.
2. Safety & Security
Aside from providing hospitality directly at the residents’ doorsteps, one of the primary responsibilities of a front desk concierge is to ensure safety and security. They are the first point of contact for anyone who enters the property. Hence, managing access control is also their top priority. With a front desk concierge team, residents and guests can sleep well at night knowing that someone is taking proactive measures to keep them safe. Aside from monitoring access and surveillance cameras, they patrol the property for added security. Our concierge team also values the residents’ privacy and confidentiality. As part of overall safety and security, the front desk concierge provides a worry-free environment where residents and guests can relax to their heart’s content.
3. Package Management
With a front desk concierge, packages are received safely, stored properly, released accurately, and delivered timely. Let the front desk concierge coordinate packages so you and your residents will not have to stress over them. Residents who are away from home and can’t receive packages are also at ease knowing that the front desk concierge is keeping their packages safe and secured. The front desk concierge also performs regular package inventory audits to maintain an accurate package log. With all these, your residents will have a seamless experience regarding their packages. Talk about creating memorable experiences!
4. Communication Liaison/ Information Center
A front desk concierge also acts as an information center. The front desk concierge is also highly dependable when it comes to information not just about the community but also its neighborhood. Need leisure recommendations? Want to know how to get around the area? The front desk concierge is your best friend!
– Professional telephone etiquette and message delivery
5. Better Business Productivity
When you have a front desk concierge who creates memorable experiences with your residents and their guests, you now have more time to focus on other important matters such as business strategies, growth, and efficiency.
How Do We Promise to Do This?
Simply put, by serving. We embed this into every aspect of our organization and use the acronym S.E.R.V.E to do this.
Service:
Through professionalism and a welcoming attitude, we aim to serve both our customers and, in turn, your guests and residents. Our smiles and work ethic come hand-in-hand with our services.
Ethics:
We ensure to keep our staff accountable and facilitate a space where integrity is at the forefront of what we do. Doing this will make your guests and residents feel confident in our services and safe in your building.
Respect:
We are proud to work for Stratton Amenities, which is evident in how we do things. Our staff show courtesy and respect to every customer they come across, which will show throughout your building.
Vision:
We strive to stick to our vision and hold our employees to the highest standards as an organization. Therefore, we execute our tasks effectively and efficiently with a clear purpose in mind.
Excellence:
Excellence is something that Stratton Amenities will always keep in mind when delivering our services to our customers and your guests/residents. Doing so will always push us to new and better heights.
All of these attributes are close to Stratton Amenities’ heart and are what define our organization and allow us to create an endearing environment for all to access.
What Do Our Services Include?
Our services at Stratton Amenities not only make for an accessible and smooth-running building but also ensure that your staff do not have to hold onto extra and unnecessary responsibilities that hinder them from fulfilling their proper duties. As you can probably see here on our website, our innovative services include:
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- Front Desk Concierge (both residential and corporate)
- Package Concierge
- Courtesy Patrol
- Valet Parking Services
- Event Planning and Program Management
- Lifestyle Management
- OnQuest
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A more in-depth discussion on what each service entails can be found in our ‘Services’ tab. Feel free to browse around and see which service your organization is looking for. You are sure to find a service that suits you and your customers with us, a concierge organization that has been running for over a decade.
By putting our customers first and being innovative in our endeavors, we make sure to hire the best team of professionals. We implement a rigorous hiring process and enable our employees to feel a part of something special-a concierge family. By doing this, our staff feel appreciated and content in their roles, and as a result, your residents/guests will feel part of something special too. In addition, we place a lot of emphasis on protecting the well-being of our employees-ensuring that your residents/guests receive a memorable experience.
What Is Our Team Made Of?
1. Professionalism
This is a crucial part of what we do-and rightfully so. You can count on our team to deliver our services perfectly.
2. Hospitability
This may seem obvious, as we are in the Hospitality industry; however, a lot of training goes into this. In addition, we follow a thorough recruitment process, resulting in a team that offers a warm and friendly service.
3. Accountability
At Stratton Amenities, we aim to keep a transparent environment as this is the best way to allow customers to feel comfortable with our working standards. We hold our staff accountable and strive to keep communication open and transparent with those we provide a service for.
4. Integrity
As you can probably tell by now, we like to do things the right way at Stratton Amenities. We maintain an honest environment as this is the only way we know how.
5. Collaboration
Our team knows there is “no ‘I’ in ‘team’”. We give our staff the skills to maintain effective teamwork throughout the working day. Collaboration and working together as a unit are integral to who we are at Stratton Amenities.
7. Boldness and Grit
Our staff are a creative and solution-focused bunch. They think quickly on their feet and are incredibly flexible, and this is the type of team you want working in your building and serving your residents/guests. They are not afraid to implement creative solutions to problems.
8.Excellence
Another outstanding characteristic that our staff portray is excellence. We empower our team to be nothing short of the best version of themselves, ultimately resulting in the best service delivered to those we work with.
And so, as you can tell, at Stratton Amenities, we put our heart and soul into our services, whether it be parking cars or managing event planning. Our staff are highly eager to give nothing short of the best and are always willing to go the extra mile for your building and those residing in it.
Through all of the hard work and dedication from our staff, you can rest assured that your residents/guests will be able to experience the most memorable services right at your doorstep. With the help of Stratton Amenities, we will lighten the load off of you, giving you the time and space to do what you do best-to be the face of your building. So, save yourself time and resources, and allow us to provide not only your customers the most memorable experience but you too.
